offer financial planning, life insurance, investment services & more to help people reach their financial goals. And our corporate employees directly contribute to getting them there.
Receptionist
Company Description
Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years. With a focus on insurance and investments, we provide personalized solutions to help our clients make the most of life today and in the future. Managing over $265.0 billion in assets and more than $1.8 trillion in life insurance protection, we are dedicated to supporting over 4.5 million people with a range of financial services. Our commitment to diversity and growth shapes the future of financial security.
Role Description
This is a full-time on-site role for an Administrative Assistant located in Las Vegas, NV. The Administrative Assistant will be responsible for providing administrative support, handling phone calls with professionalism, communicating effectively, assisting with administrative tasks, and utilizing strong clerical skills in daily operations.
Responsibilities
- Strong Phone Etiquette and Communication abilities
- Clerical Skills proficiency
- Experience in office management and coordination
- Attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in MS Office (Word, Excel, Outlook)
- Knowledge of basic financial and investment terminology is a plus
Qualification
High School Diploma
Required Skills
Email Management
Scheduling
Communication and Customer Relations
Preferred Qualifications
Outlook
Associates Degree
ServiceNow Process Support Specialist
As the ServiceNow Process Support Specialist you will provide process support for the Application Portfolio Management team.
Duties and Responsibilities:
• Manage and report on process activities from end to end
• Document and maintain the process map
• Train resources assigned to the process
• Review and resolve process issues
• Communicate process changes
• Review key performance indicators and identify improvement activities
• Engage with stakeholders so services run smoothly
Bring your best! What this role needs?
- Bachelors Degree or an equivalent combination of education and work experience
- 3-5 years of ServiceNow Admin experience
- Understanding of Agile methodologies
- Strong technical, written, analytical and verbal skills
- Able to mentor new team members
- Can communicate clearly to the business
- Able to independently lead small and medium sized projects
Preferred
- Application Portfolio and/or Configuration Management experience
LI-Hybrid
Compensation Range:
Pay Range – Start:
$82,670.00
Pay Range – End:
$153,530.00
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additiona l information relating to location-based pay structures.
Registered Client Care Srvcs Rep (S6/63) – Remote
Primary Duties and Responsibilities
- Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment
- Proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions in a registered area and is learning to become proficient in complex work.
- Researches and evaluates possible solutions to complex problems that requires identifying root cause and some deviations from procedures
- Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
- Ability to de-escalate client experience situations effectively while guiding clients through complex and unique inquiries.
- Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.
- Embraces new technology and serves as an advocate for website and self-service capabilities by educating clients and field. Understands risks and impacts that the transaction has on the client or policy.
- Understands how systems connect to processes and outcomes.
- Drives change and embraces continuous improvement by creating processes and provisions to accommodate change.
- Fosters a professional relationship with our clients to enhance brand loyalty
- Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards
- Adept at shifting work priorities to meet the needs of the business and customer demand.
Qualifications
- Associates degree in business or related field or equivalent combination of education and experience
- Minimum of 2 years related customer service experience with proven customer service skills
- Advanced understanding of Investment or Income markets or products (i.e. VA, VL, VUL Retirement or Business markets)
- A basic understanding of tax implications
- Advanced written and verbal communication skills
- Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy
- Strong organization skills with the ability to prioritize tasks.
- A strong desire to continuously learn and improve
- Strong problem-solving skills and ability to provide options
- Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages
Restaurant Services Representative – Shift: 6:00am – 2:00pm
As a Restaurant Service Representative, quality and customer satisfaction are your highest priorities. Working as part of a team committed to providing a quality customer experience, you will assist in a variety of food service-related tasks. Work areas include cafeteria meal service; sit-down catering; buffet service; break service; dish room; and storerooms. At all times, the safest possible food handling practices are used, including thorough washing of produce; proper thawing of meat; sanitizing of work surfaces; thorough hand washing.
You will perform minor cooking functions such as grilling, sautéing, frying, and steaming. You will operate cash registers and maintains proper cash handling and supplies records. You will communicate with customers and restaurant employees regarding questions/issues, menu, preparation methods, and services. Work location and assignments vary according to business need, customer demand, and staffing changes.
Primary Duties and Responsibilities
- Based on assignment in areas such as, but not limited to, cafeteria meal service, sit-down catering service, buffet service and break service.
- Service requirements include plating food in a cafeteria style station, preparing and maintaining buffets, taking orders at sit-down luncheons and bussing tables during and after service.
- Serves food in a manner consistent with restaurant specifications, and with concern for neatness, portion and presentation.
- Performs some minor cooking functions such as grilling, sautéing, frying, steaming and assembly of cold food items for service.
- Operates cash registers and maintains proper records of cash handling and supplies.
- Routinely delivers on Restaurant Hospitality standards.
- Communicates with customers through routine greeting and providing information verbally regarding the menu, preparation methods and services.
- Responds to any questions or concerns with the approach of immediate resolution of concerns or corrective action on matters that may be impacting the customer experience.
- In compliance with Restaurant Division Professional Conduct Expectations and maintains professional communication with all.
- Based on assignment, sets up and cleans up cafeteria or catering area by completing tasks that include, but are not limited to the following: reading and understanding the menu/recipe of items to be served, reviews station/buffet service diagram, sets up appropriate cleaning solutions, retrieves correct utensils and equipment, and has knowledge outside of their assignment to understand entire service offering for the day/event.
- Routinely practices safe food handling techniques in all areas of the job as outlined in food safety standards, including thorough hand washing, glove usage, monitors temperatures and cleaning solutions, and compliance of food code standards to reduce the risk of communicable disease.
- Practices safe ergonomic and personal safety techniques in all aspects of work as outlined in restaurant standards, including the proper use of personal protective equipment and observance of proper body mechanics.
- Assists where needed to assure smooth service flow and a positive customer experience.
- Assists in all areas of the food service including dish rooms, kitchen, storerooms and other areas that may need assistance or as assigned to accomplish business needs.
- Assistance may include, but is not limited to, cleaning, sorting and stocking dishes and stocking foods.
- Assist with minor food preparation on occasion.
- May change work location, tasks or assignments throughout the day to adjust to changes in business need.
Qualifications
- High school diploma or equivalent required.
- Food service experience preferred which includes customer service skills along with organization, flexibility and good judgment in making sound decisions.
- Demonstrated knowledge of food service techniques, including catering practices preferred.
- Must have demonstrated ability to interpret written instructions and effectively communicate with the work team.
- Demonstrated knowledge in food safety practices preferred.
- High degree of personal initiative and motivation combined with a willingness to work as part of a team.
- Must have the ability to perform the essential physical requirements of the job.
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