Mahindra Group is an Indian multinational conglomerate, headquartered in Mumbai. The group has operations in over 100 countries, with a presence in aerospace, agribusiness, aftermarket automotive
Customer Care Manager
Responsibilities & Key Deliverables
Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
General Experience
5 years and above
Critical Experience
System Generated Core Skills
Customer Sensitivity
Service Orientation
Service Management
System Generated Secondary Skills
Consumer Focus
Dealer Relationship Management
Service Planning
Job Segment: Engineer, Engineering
Customer Care Manager
Responsibilities & Key Deliverables
Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
General Experience
5 years and above
Critical Experience
Mahindra Leadership Competencies
Innovation Led Transformation _Change catalyst
Strategic Business Orientation_Business Perspective
Innovation Led Transformation _Risk Taking with Responsibility
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Result Orientation with Execution Excellence_Effective Project Management
Strategic Business Orientation_Strategic Foresight
Result Orientation with Execution Excellence_Passion for Quality
Strategic Business Orientation_Global mind-set
Result Orientation with Execution Excellence_Accountability for results
Leadership through Sustainability_Strategize around,Sustainability Drivers
Result Orientation with Execution Excellence_Agility with discipline
Leadership through Sustainability_Frugal mind set
Leveraging Human Capital_Exponential synergy
Leadership through Sustainability_Stakeholder focus
Leveraging Human Capital_Team development
Leadership through Sustainability_Triple Bottom Line Sensitivity
Leveraging Human Capital_Entrepreneurial engagement
Customer Focus_Customer Sensitivity
Leveraging Human Capital_Appreciating diversity
Customer Focus_Customer Delight
Weaving Passion and Energy at Work_Being Passionate about work
Customer Focus_Service Orientation
Weaving Passion and Energy at Work_Working without Barriers
Innovation Led Transformation _Idea Orientation
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
Customer Sensitivity
Service Orientation
Service Management
System Generated Secondary Skills
Consumer Focus
Dealer Relationship Management
Service Planning
Job Segment: Engineer, Engineering
Assistant Manager – PPC
Responsibilities & Key Deliverables
Develops, monitors, and controls production planning process ensuring optimization and customer satisfaction. Ensuring that new products and processes are properly developed for production readiness. Computing required amounts of labor and materials, manufacturing costs and benefits costs. Managing and ensuring smooth transition from development to production. Driving new supply and sourcing when design is outside of established strategy and approved supply chain
Preferred Industries
Automotive Industry
Education Qualification
Bachelor of Engineering; Bachelor of Engineering in Mechanical
General Experience
5-8 Years
Critical Experience
System Generated Core Skills
Process Design & Implementation
Production Planning
Customer Satisfaction
Process Knowledge – Manufacturing
Product Development Life Cycle (PDLC)
Sourcing
Supply Chain Management (SCM)
System Generated Secondary Skills
Job Segment: Engineer, Engineering, Automotive
Assistant Manager – BIW
Location:
Bangalore, Banglore CO, IN
Company: Mahindra Last Mile Mobility Limited
Responsibilities & Key Deliverables
- Responsible for design and development of a sub system within BIW, closures, under body and upper body
- Preparation of Master Section, considering design surface, interface and manufacturing requirement
- Evaluation of Styling surface, engineering of Class A & allied Panels, while considering basic sheet metal manufacturing requirements
- To be able to understand & utilize CAE results, Stamping simulation & Assembly feedback into the design
- Concept generation for issue resolution
- To have knowledge of GD&T for Sheetmetal
- To able to create Parametric design in CATIA V5
Experience
2 to 4 Years
Industry Preferred
Automotive
Qualifications
B.E./B.Tech in Mechanical Engineering
General Requirements
- Should have good product development cycle knowledge to ensure BIW activities according to timeline.
- Experience in making vehicle drawing and assembly.
- Knowledge in change management ECR/ECN and how the revision change works in Teamcenter.
- Proficient in CATIA V5 and good exposure to Generative Shape Design & guide, mentor, enable the team to prepare design concepts.
- Good analytical skills and problem-solving skills.
- Skilled in BOM management / Change Management & Weight Tracking
Job Segment: Mechanical Engineer, Engineer, Engineering, Automotive
Territory Manager
Responsibilities & Key Deliverables
• To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships
• To ensure adherence to scheduled maintenance services thru service dealerships
• To build and manage relationships with all customers
• To ensure timely availability of spare parts at service dealerships covering all models
• To meet service revenue targets and timely service payment collections
• To establish and develop service dealer network
• To ensure that all service dealerships adhere to required service norms with capable and skilled manpower
• To develop service network capability by coaching, motivating and guiding channel partners
• To ensure Product reliability by tracking and resolving key service problems in the area
• To send timely market intelligence and MIS reports to headquarters at Mumbai
• To ensure adherence to scheduled maintenance services thru service dealerships
• To build and manage relationships with all customers
• To ensure timely availability of spare parts at service dealerships covering all models
• To meet service revenue targets and timely service payment collections
• To establish and develop service dealer network
• To ensure that all service dealerships adhere to required service norms with capable and skilled manpower
• To develop service network capability by coaching, motivating and guiding channel partners
• To ensure Product reliability by tracking and resolving key service problems in the area
• To send timely market intelligence and MIS reports to headquarters at Mumbai
Experience
9 to 12 yrs.
Industry Preferred
Qualifications
BE
General Requirements
Key Account Manager
Responsibilities & Key Deliverables
Responsible for Sales Volumes and Market Share of Heavy Commercial vehicles through local dealers in respective territory.To identify and engage with strategic customers / Fleet owners.To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals.To map sub territories segment wise, application wise and working on conversion plan.Should be able to do sales forecasting for existing range of models / products.To guide channel partners to develop secondary sales network.To act as an interface between the Product development / PMG team and the end customers.To gauge and give inputs regarding the customer expectations through timely reports to product development / PMG team.To know competitors activities, new product plans and prepare strategy to counter the same.To train, motivate and develop the channel partners and their sales team.To develop the market through host of BTL activities most suited for that market and segment
Preferred Industries
Education Qualification
MBA; Bachelor of Engineering
General Experience
5- 10 Years of experience
Critical Experience
Mahindra Leadership Competencies
Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
Manpower Management
Financial Management
Sales Planning
Capability Building
System Generated Secondary Skills
Consumer Focus
Market Intelligence
Territory Coverage Optimization
Job Segment: Engineer, Engineering
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