JPMorgan Chase & Co. is an American multinational finance company headquartered in New York City and incorporated in Delaware. It is the largest bank in the United States and the world’s largest bank by market capitalization as of 2023.
Product Associate – Vacation Rentals
Job Description
Join our collaborative environment, where you’ll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don’t miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.
As a Product Associate in Vacation Rentals, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.
Job responsibilities
- Supports the development of our product strategy and roadmap
- Collects and analyzes metrics on product performance to inform decision-making
- Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
- Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
- Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Developing knowledge level of the product development life cycle
- Exposure to product life cycle activities including discovery and requirements definition
- Emerging knowledge of data analytics and data literacy
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Product Associate – Lodging
Job Description
- Supports the development of our product strategy and roadmap
- Collects and analyzes metrics on product performance to inform decision-making
- Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
- Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
- Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Developing knowledge level of the product development life cycle
- Exposure to product life cycle activities including discovery and requirements definition
- Emerging knowledge of data analytics and data literacy
Product Associate
Job Description
- Supports the development of our product strategy and roadmap
- Collects and analyzes metrics on product performance to inform decision-making
- Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
- Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
- Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Developing knowledge level of the product development life cycle
- Exposure to product life cycle activities including discovery and requirements definition
- Emerging knowledge of data analytics and data literacy
Client Service – Analyst
Job Description
Global Client Support (GCS) services clients and acts as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly. The team is comprised of client-centric analysts who have received specialized training with expertise in core cash product offerings to support client inquiries. Artificial Intelligence is leveraged to expedite transactional inquiries and obtain resolution to common questions allowing the team to focus their efforts on more complex issues. GCS and CSAMs partner closely to deliver best in class experience leveraging CSAM expertise and client knowledge. GCS support of client inquiries for resolution will be in line with CSAM-like experience.
Job Responsibilities
- Understanding clients relationships with the bank.
- Developing, maintaining, and broadening partnerships with Clients (internal and external).
- Take ownership of inquiry resolution end to end and ensure all complaints are escalated appropriately, leveraging the client tier service differentiation.
- Resolving external and internal inquiries pertaining to J.P. Morgan’s Wholesale Payments core cash products and tracking and monitoring inquiries via an Inquiry Management tool.
- Liaising with other functions to ensure Clients receive satisfactory resolution in a timely manner.
- Delivering value added solutions to clients, identifying and promoting service improvement, efficiencies and opportunities.
- Proactively coordinate with Service and other internal groups for additional support that may be needed to resolve client inquiries
- Promoting best practice sharing with Dedicated Service, and participating in and supporting Client Experience improvement initiatives.
- Recognizing non-standard service provisions as requested by clients and highlight as sales opportunities.
- Investigate and inform senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.)
- Identified candidate will be an individual contributor.
Required qualification, skills and capabilities:
- At least 3 years experience in client service, sales, operations, or institutional and corporate client business knowledge.
- Communication skills –excellent oral and written business communication skills, as well as, ability to present information clearly and concisely.
- Time management and organizational skills
- Strong interpersonal skills, excellent problem solving abilities, attention to detail and resolution skills.
- Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome.
- Aptitude to work in a fast paced environment while balancing the needs of the clients with associated risks and interests of the Firm
- Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals.
- Proficient with Microsoft office applications
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