Bharti Airtel Limited is an Indian multinational telecommunications company based in New Delhi. It operates in 18 countries across South Asia and Africa, as well as the Channel Islands. Currently, Airtel provides 5G, 4G and LTE Advanced services throughout India.

Customer Grievance Officer

The Incumbent will be responsible for Resolving queries end to end and ensure zero repeat and escalations and managing customer grievances in the defined timelines.

Responsible for one or more districts and will visit the designated locations in each district for defined duration

Will take care of operations activities in assigned geography
Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM.
CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area.
CGO should have updated knowledge of the bank’s policy relating to various products offered by it and its terms and conditions.
CGO should contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant.
CGO should give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums.
CGO should promote and market the new and existing products and services introduced by the bank.
CGO should follow all banking polices as determined by the board of directors or owners of the bank. Qualification
Must Have: Graduation in any discipline.

Local Language Must

Travelling

Excellent computer skills. Experience:
Candidate should have at least 2 to 3 years of work experience preferably into Banking sector managing grievance redressal & sales service Local Language is must

Sales Audit Support

We are looking for someone who is strong on data, comfortable in handling high frequency data flow, strong organizational and prioritization skills, good in co-coordination with cross-functional Teams in getting desired data understanding, reporting, requirement, and preparation Reports. Good in communication and interpersonal skills. He is also deep drive / evaluate the internal controls and data and make recommendations on how to improve internal controls and governance processes

Responsibilities

Team management and closely working with internal control, Risk team and product team of the bank.
Regulatory reporting of Business correspondents and related KPIs.
Ensuring compliance with regulations, tracking frauds and anomalies by monitoring of sales data, analyzing performance data, identifying areas for improvement, and collaborating with sales teams to enhance efficiency and effectiveness.
The role often requires strong analytical, communication, and organizational skills to maintain accurate records and facilitate informed decision-making within the bank’s sales operations.
Supporting in sales Audits and closure of audit observations.
Checking the accuracy of Data and timely submission of RBI Reports and SLBC related reports to ales team.
Encourage adherence to policies, rules, regulations, and laws.
Helping risk team in investigations and timely closure of all fraud related transactions such as chargebacks, Pre-arbitration and Arbitration cases with the help of sales team.
Close coordination with product team and give valuable suggestions on processes and automation.

Minimum Qualifications/ Skills

Good Communication skills both written and verbal
Good in interpersonal skills
Should be very comfortable with handling lots of data & numbers
Should have good working knowledge of using Excel and Access
Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required
Good analytical and quantitative skills and the ability to see trends and patterns in data and translate data into decisions is required
Excellent analytical skills with ability to problem solving
Good in analytical skills

Preferred Qualifications/ Skills

Graduate
Microsoft Excel/Access
SQL Database, Access Automation
Presentation Skills

Lead – Inventory-DTH-Gurgaon

Customer Satisfaction –

Ensure high levels of customer satisfaction by meeting the company’s agreed Turnaround Time (TAT) for service delivery.
Enhance customer experience by Repeat reduction
Manage and resolve customer complaints and escalations, ensuring a closed-loop process.
Drive adherence to TAT and manage high aging pendency cases.
Track Net Promoter Score (NPS) and implement corrective actions in coordination with circle teams.

Resource Management:

Collaborate with CFT & Field team to ensure adequate infra-availability at the pin code/partner level, based on forecasted service loads.
Oversee training and tooling of engineers and backend coordinators.
Ensure sufficient spare inventory is available at all touchpoints to meet Service Level Agreement (SLA) requirements.

Process Audit and Governance:

Establish a robust audit mechanism to ensure adherence to processes across all touchpoints.
Implement strong governance measures to prevent revenue leakage.
Oversee the control of in-warranty material consumption during service calls and ensure timely replenishment to partners.

Process Automation and policies to enhance operational efficiency.

This JD outlines the primary responsibilities and objectives for a Service Support Manager, emphasizing customer satisfaction, resource management, performance tracking, and process efficiency.

Zonal Territory Manager

The incumbent will be responsible for driving channel distribution (BC network) channel identification (business points), enablement and channel wealth creation. Handling of BDEs and Market Operations of Airtel payments bank in assigned territories and drive the business metrics of Airtel Payments Bank.

Work Location: 1.Bikaner 2.Bhiwadi 3.Ajmer

Deliverables:

Developing and Managing Sales distribution channel across the assigned territory by identification of suitable channel for distribution.
Distribution expansion with DPL approach. Expansion at Block, Village level to ensure “Arm’s Length” Airtel Payments Bank BC network.
Handling of BDEs, Gate Meeting, and OJTs for BDEs and market development.
Monitor the ROI and take measures to increase the ROI. Partner profitability.
Onboarding of new Partners and Branding. Expansion of Airtel Payments Bank outlets, attracting and retaining the right kind of outlets.
GTM and sales of all banking products.
Drive and increase Throughput in zones – AePS/MATM/Cash withdrawals, Cash Deposits, DMT, CMS, Utilities, Recharges and other bank use cases.

Finance Business Partner

We are seeking a detail-oriented and analytical Finance Project Analyst to join our finance team. The primary focus of this role will be to closely monitor IT spending, evaluate efficiency, and develop frameworks for project management within the IT department. The ideal candidate will have a strong background in finance, project management, and with a keen ability to identify cost-saving opportunities and optimize resource allocation.

Qualifications

MBA / CA / CMA
Excellent communication skills, with the ability to present complex financial information to non-financial stakeholders.
Advanced Excel skills and experience with financial management software (e.g. Oracle).
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Key Responsibilities

1. Analyze and track IT spending across various projects and departments, ensuring adherence to budgetary constraints and financial goals.

Conduct regular assessments of IT expenditures to identify cost-saving opportunities, inefficiencies, and areas for improvement.
Collaborate with IT leadership and project managers to develop and implement project management frameworks that optimize resource allocation and improve project delivery.
C reate financial models and forecasts to support decision-making related to IT investments, resource allocation, and project prioritization
Develop and maintain financial dashboards and reports to monitor key performance indicators (KPIs) related to IT spending and project efficiency.
Participate in cross-functional teams to streamline processes, improve financial controls, and enhance transparency within the organization.
Stay abreast of industry trends, best practices, related to IT finance and project management.